Frequently Asked Questions About Fees

When you consider the total cost of selling on Derebbew Marketplace, you’ll notice that there is only one low rate for every type of card and dollar amount. No monthly fees, PCI-compliance fees, cancellation fees, or POS software fees are ever charged. Everything is included in our rate. However, keep in mind that you may incur additional selling expenses as well as other optional programs designed to help you increase sales.

The Payment Processor

Because they facilitate the entire transaction, the payment processor is another party that is paid during the process, charging a set amount each time a transaction is processed. So, whether they’re accepting a payment on your behalf or processing a decline, no scenario exists that doesn’t include a processing fee.

Payment processors, payment gateways, and merchant banks all charge markup fees that round out the fees associated with online payment. Understanding what each price component amounts to is critical when evaluating costs. If you’ve learned how to calculate credit card processing fees, you should be able to determine whether the price you’re charging your customer is reasonable.

Chargeback Disputes

A chargeback occurs when a customer disputes a charge from your store and requests that the card issuer reverses it. If your company receives a high number of chargebacks, banks may consider you a higher risk and raise your processing fees. As a result, it’s critical to take precautions to reduce your chargeback risk. Here are some frequently asked questions that you may be thinking about.

What is a ECOM transaction?

E-commerce (electronic commerce) refers to the purchasing and selling of goods and services, as well as the transmission of payments and data, over an electronic network, most commonly the internet. Business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer, and consumer-to-business transactions are all possible.

The merchant bank that provides the merchant account and allows credit cards to be accepted by the business charges a fixed percentage of the transaction.

Internal transaction fees are common, but when a customer from another country makes a purchase that is not in your local currency, you will be charged a foreign transaction fee.

What is difference between e-commerce and e business?

E-commerce is the practice of conducting business activities and transactions over the internet. E-business is the term for conducting all types of commercial transactions over the internet.

What is e-commerce?

The term "e-commerce" refers to the purchasing and selling of goods, products, and services over the internet. Electronic commerce or internet commerce are other terms for e-commerce. E-commerce websites include Amazon, Flipkart, Shopify, Myntra, eBay, Quikr, and Olx, among others.

What is the e-commerce transaction stages?

There are three stages to an online transaction: first, registration, second, order placement, and third, online payment.

What is an eCommerce transaction fee?

eCommerce software, sometimes known as shopping cart software, is the system that allows a website to function as an online store.

Many eCommerce systems charge transaction fees on each of your sales, in addition to a monthly price for platform use.

What is a payment processing fee?

Payment processing fees are the costs incurred by business owners when processing consumer payments. A tiny cost per transaction is charged to businesses that take credit cards and online payments. This price is known as the payment processing fee.

Why am I being charged a transaction fee?

When a customer uses a credit card to pay for something, the business is charged a transaction fee. The company receiving the payment must pay two sets of fees.

Currency exchange. The interchange fee is a small percentage of the transaction fee charged by the credit card company, plus a per-transaction fee.

What is transaction fee on Derebbew Marketplace?

Derebbew Marketplace accepts payments from your customers through a third-party payment provider. This fee covers the cost of integrating Derebbew Marketplace with an external payment provider.

What is Derebbew Marketplace transaction fee?

It's the percentage of the sale due to Derebbew Marketplace for completing your customer's order on the Derebbew Marketplace platform; currently a flat charge of 10%!

What types of transaction costs do you think are eliminated in online shopping?

An eCommerce company can save money on labor and other expenses in a variety of areas, including document preparation, reconciliation, mail preparation, phone calls, data entry, overtime, and supervision. EBusiness can assist in the management of operating costs in a variety of areas, lowering the cost of individual transactions.

How do you calculate transaction cost?

The average cost of a single transaction is defined as the cost per transaction. The total cost of all transactions is divided by the total number of transactions to arrive at this figure. For example, if you had 100 transactions and spent $1,000 total, your cost per transaction would be $10.

What’s the difference between Refund and Chargeback?

A refund is received directly from the merchant, but a chargeback is received from the card issuer. The first step in resolving a problem should be to contact the seller directly and request a refund. A client, on the other hand, can request a chargeback directly from his card issuer in the hopes of having the transaction reversed.

What happens if you get a chargeback and a refund?

When a customer manipulates the chargeback process, he or she is refunded twice for the same transaction.

You will receive one refund directly from you, but you will be financially responsible for both. You will also lose the product's cost, shipping fees, overhead, and any associated chargeback fees.

How does a chargeback work?

A chargeback, also known as a payment dispute, occurs when a cardholder doubts a purchase and requests that the transaction be reversed by their card-issuing bank. If the bank rejects your application, the cash will be returned to the cardholder.

If the bank determines in your favor, the disputed monies will be returned to you.

How much is a chargeback fee?

When a chargeback occurs, the merchant is charged a chargeback fee, which typically ranges between $20 and $100. The higher the fee, the more chargebacks you receive.

If you receive too many chargebacks in a short period of time, you may lose your merchant account, which allows you to accept credit card payments.

How Do Chargebacks Hurt Your Business?

Chargebacks are harmful both in the short and long term. You lose the income from the transaction, any merchandise you sent or services you offered, and you almost always owe a chargeback fee to your acquirer with each completed chargeback.

How Much Do Chargeback Fees Cost?

Depending on the merchant's agreement with its acquirer, chargeback fees range from $20 to $100. However, when accounting for numerous hidden charges, corporations frequently lose more than twice the transaction amount for each chargeback.

Do merchants pay for chargebacks?

What are the charges for chargebacks? Chargeback fees typically range from $15 to $50. High-risk merchants will pay much more than that. It's also worth noting that chargeback fees vary depending on your payment processor.

Who loses money in a chargeback?

The merchant loses the income as well as any future profit potential if the customer files a chargeback and just keeps the goods. Excessive fines (in the range of $10,000) will be charged against the business if monthly chargeback rates surpass a predetermined threshold.

How long does a chargeback refund take?

How long does the chargeback process typically take? It is determined by the complexity of the chargeback request as well as the issuer. The investigation of a claim usually takes between four weeks and 90 days. However, you may have to wait months before receiving your money back.


We hope that the information presented here helps you understand and evaluate online payment processing costs.